Follow

Please Match The Requested Format Error Message

If you enter your banking credentials incorrectly, you may see a message appear that says 'Please match the requested format' after you click 'Submit Credentials':

mceclip0.png

This format is set by the bank and will be different for each bank. For example, in the above screenshot for Bankwest, you are asked to enter a Personal Access Number.

 For Commonwealth bank, you need to enter a Client Number:

mceclip1.png

For assistance with your banking credentials, please contact your bank.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments