Follow

Copy Logs To Send To Customer Support

To assist the Customer Support team with investigating an issue, you can attach the Agrimaster logs to a support ticket.

To log a support ticket, please visit this link and select Submit a Ticket. https://www.agrimaster.com.au/support 

  1. Go to C:\Users\Public\Agrimaster\Logs.
  2. Copy the below logs from the date the error or issue occurred and paste into an email or attach to a support ticket:
    • Agrimasterservice_date.log.
    • AgrimasterUpdater_date.log.
    • AgrimasterInstall_date.log.
    • AgrimasterLauncher_date.log.
    • APM.log.
  3. Take any other log with the latest date or the date the error or issue occurred.blobid0.jpg
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments