Bank Feeds 3.0 FAQ

This may occur for the following reasons:

1. Open Banking is not enabled: You may need to enable Open Banking for both your business and personal Internet Banking profiles.

2. You are not the bank account owner: The account owner will need to contact their banking institution to enable Open Banking for the account and authorise you to access it as a third party.

I've enabled Open Banking with my bank, but I still can't see all my banking profiles when setting up Agrimaster Bank Feeds 3.0. What should I do?

Log out of File Manager and log back in to refresh your session. This ensures your updated banking details are reflected in Agrimaster Bank Feeds 3.0, powered by Fiskil Open Banking, while maintaining a secure connection.

If you normally use a Security Token rather than SMS to authorise payments, you may need to contact your banking institution to temporarily switch your authorisation method to SMS.

Once your Bank Feeds setup is complete, you can contact your banking institution to switch back to a Security Token if preferred.

Select the Internet Banking profile associated with the bank accounts you want to connect to your Agrimaster subscription.

Ensure you select all required bank accounts in a single setup session for that Agrimaster subscription.

You will need to complete two separate Agrimaster Bank Feeds setups, one for each Internet Banking profile.

For each setup, ensure you select all associated bank accounts in a single session for your Agrimaster subscription.

You can revoke Fiskil's access in two ways:

1. Through Internet Banking: Log in to your Internet Banking and remove Fiskil's access through the relevant administration or settings section.

2. Through Fiskil: Log in to your Fiskil dashboard to manage or revoke access. If you cannot find your login details, refer to the email you received when initially setting up Agrimaster Bank Feeds.

This occurs when you have different email addresses registered with Fiskil and your banking institution.

• To update your bank's email address: Contact your banking institution.

• To update your Fiskil email address: This must be done through Agrimaster. See here for instructions.

You will need to complete a separate Agrimaster Bank Feeds setup for each banking institution.

During each setup, select the relevant banking institution and ensure all required bank accounts are selected in a single session for your Agrimaster subscription.