Forgot my password

If you have forgotten your password for File Manager follow the instructions below. Please note, this is the same password you use for auto-updates.

  1. Once you are at the login screen, click the Forgot your password? option:
  2. Enter your user number and the email address that you have registered with.
    An email will be sent to the registered address.

  3. Now check your emails, we will send an email to the registered address with a new password

  4. Re-open File Manager and log back in with the password we have emailed you.

  5. To change the temporary password we have issued you, follow the Change Password steps. 
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