Undoing A Payment On An Invoice

If you receive payment or part payment for the wrong invoice or for the wrong amount, don’t
despair, it can be rectified.

1. Go into Cashbook. 
   
   
2. Go into Transactions. 
   
   
3. Find the incorrect payment. 
4. Click on the incorrect payment.
5. Click the Move Record X Back to Enhanced Invoicing.
   
6. You will now see this message box.
   
   • Click Yes if you wish the invoice to go back to Enhanced Invoicing and be ready to be paid again.
   • If you click No, no changes will be made.