There has been a known issue affecting a handful of customers where they click the Agrimaster Icon on their desktop, File Manager opens in the browser, and then they get one of the two screens below:
Your computer needs time to start all the services it needs to run when you first turn it on. Agrimaster will refresh and try to load in intervals until the Agrimaster Service starts running. If you see one of the above errors, something has blocked the Agrimaster Service from running.
Our Development team has been investigating this as a priority and have released a potential fix.
To resolve the error
- Please update Agrimaster to the latest version by following the instructions at this link: Install Agrimaster.
If this does not solve your problem, further steps are:
- Click on the Start button and, in the search bar, type in Services, and open the app that appears:
- Check that you have an Agrimaster and an Agrimaster.Monitor service underneath, and that they are both running:
If you do not have an Agrimaster.Monitor service, please follow the instructions at the beginning of this email to update Agrimaster to the latest version.
Please log a support ticket, including details of when you last used Agrimaster, when this issue occurred, and whether it has happened more than once. Please also let us know if you have Agrimaster.Monitor as per the above screenshot.
We may need to remotely access your computer via TeamViewer and take the error logs.