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There are many different channels you can use to contact the Customer Service team: 

  • Help Centre
    Use the search bar above to find the relevant help article to resolve any query. 
  • Call 08 6380 8800
    Do you have a support query that requires immediate attention, give us a call.
    The Customer Service team will try to solve the issue for you during the call, however, if further investigation is required, a ticket will be created and logged into the queue. 
    Please Note: If we are experiencing a high volume of calls you may have to leave a voicemail. The voicemail will be turned into a support ticket and one of the team members will get back as soon as they are available. 
  • Submit a Ticket
    Complete the Submit A Request Form and your ticket will go straight into the queue to be reviewed. The more information you provide the quicker we can help you resolve your query.
  • Book a Designated Call
    Recommended for issues that won't stop you from working. This is done through the Support Calendar with the allocated date and time slots in the week.
    Please note:
    Designated calls are for issues that don't stop you from working. If you require immediate help, call us on the number above or submit a ticket. 
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