This article is for users experiencing 'Not a valid password' error message.
The points below are the reasons as to why this error can occur:
- When attempting to open a newer version of a Wagemaster database (i.e. a current release database) using a very old version of the application/installation.
- The person attempting to open Wagemaster does not have sufficient read/write access to the location that the Wagemaster company file is saved.
- Upon attempting to upgrade a version of the database that is prior to Version 5 release.
If the error occurs due to difference in versions, to resolve it please see EK 829 and EK 827 to obtain the download link and download instructions for the latest release of Sage WageEasy.