File Is Expired

This article is for users who are experiencing a ''file is expired" error or their file showing as below:


What to do:

  1. Ensure you have a valid subscription.
  2. If the expired file is not your main file, it will either need to be assigned a Read-Only licence or you will need to purchase an additional licence.
  3. If you are getting an error message when opening the file, refresh your licence by clicking the Refresh Licence button as per the below image:mceclip0.png

If the above does not help, please contact Customer Support and provide the details below:

  • User number
  • Entity Name for file
  • ABN for file
  • Name of File
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