Follow

What to do if you see File in use

You are logged into file manager.

Once you have your file open, you may see the message "This file is open on this computer."

To continue working on your Agrimaster file, click on the Agrimaster icon. mceclip21.png

To continue working on your Wagemaster file, click on the Wagemaster icon. mceclip22.png  

mceclip1.png

 

If you have shared your User Number with other parties and they log in to File Manager to access your Agrimaster or Wagemaster file(s) on another computer, File Manager will now indicate the File status, “File in use by your user number on another computer”. 

mceclip4.png

 

Where you have shared your file with another User (i.e. Accountant or Consultant) and they have logged into File Manager to access your Agrimaster or Wagemaster file(s), File Manager will now indicate the File status as “File in use by <User’s Name>”. 

mceclip6.png

 

If you wish to work on your file and they are open elsewhere, contact the other User and ask them to close the file. The file will then back up to File Manager with that Users latest changes (NOTE: In order for the changes to save, the other User must have been given Can View and Edit permissions, be connected to the Internet and logged in to File Manager when closing the files). Once the file has uploaded to File Manager, you can open the latest saved file and commence data entry.

If you are SURE that Agrimaster is closed and you are seeing the message "This file is open on this computer", the file may not have closed correctly last time you used it.

In_Use_2JPG.JPG

 

Go into C:\Users\Public\Agrimaster\work\<your user number>

Check for any files that say "Microsoft access record locking information" or .ldb files

If you find these files delete the .ldb file only if you are SURE that Agrimaster is closed

DO NOT delete the AGW document

If you are SURE that Wagemaster is closed and you are seeing the message "This file is open on this computer", the file may not have closed correctly the last time you used it.

Go into C:\Users\Public\Wage Easy Payroll\work\<your user number>

Check for any files that say "Microsoft access record locking information" or .ldb files

WM_Image.png

If you find these files delete the .ldb file only if you are SURE that Agrimaster is closed.

DO NOT delete the WageEasy document

If you are unsure please contact Agrimaster Support.

To know more about how to use your file while it is in use by another see Opening a File as Read Only

 

 

Was this article helpful?
20 out of 21 found this helpful
Have more questions? Submit a request

Comments