Returning Transactions To The EFT Area

You can watch our video tutorial below:


Due to various reasons, a transaction may be processed incorrectly (eg with the incorrect date or amount). To correct this error, you may need to undo or reverse the processed transaction. This article will look at undoing EFT and cheque transactions. 

Please Note:

If you realise that you need to amend the payment/s, but you have already uploaded the file into to your
internet banking website, you should log into your internet banking website and cancel the batch in
question due before proceeding with the following steps.

Undoing EFT Transactions  

1. At the Home Page, click Cashbook.
    
2. Click Transactions.
   
3. The Transactions window will display. Your payments will be listed here with a reference in Batch in the form of EFT/[number].
   • Click on one of the transactions in the batch you wish to return to the EFT area. 
   • Click the button Return Batch [number] to EFT Entry which will appear on the toolbar.
     
4. At the Edit Exported EFT Batch window, click Yes.
5. Click Yes, to return to the EFT entry area to edit or add to the payments in the batch.  
6. Back in the Electronic Funds Transfer, Accounts payable, Cheques screen, double click the transaction to bring it into edit mode so you can make the necessary changes
7. Click the EFT button to re-export the payments to Internet Banking.
   

Undoing Cheque Transactions 

1. At the Home Page, click Cashbook.
     
2. Click Transactions.
   
3. Your payments will be listed in the Transactions window. Click on one of the transactions in the cheque batch you wish to return to the EFT Acc/Pay Cheques section area.
4. Click the button Move Record [number] to EFT/Acc PAY Cheques which will appear on the toolbar. 
5. Click Yes to Move the record [number] to Chq/EFT/AccPay prompt.
6. Click Yes to Access Chq/EFT/Acc Pay now? prompt to edit the payments.
7. Back in the Electronic Funds Transfer, Accounts payable, Cheques screen, double click the transaction to bring it into edit mode so you can make the necessary changes.

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