Agrimaster Customer Service Agreement

As a paid Agrimaster Member/Subscriber, you have access to a dedicated team of experts available to help you get the most out of your Agrimaster programme.

We want to make sure you understand the support service we offer and how we can work together as a team to make it as seamless as possible and make your Agrimaster time productive time.

Agrimaster Customer Service

The Agrimaster Customer Service Team provides support to current Members/Subscribers from 8am to 5pm AWST Monday to Friday.
Whether you are installing our products for the first time or want to optimise the performance of your product, you have unlimited support. The Agrimaster Customer Service Team helps alleviate risks and helps you protect your investment.

Products/Services we support

  • Agrimaster
  • Wage Easy and Wagemaster



Valid to 

Support only available to current paid customers

Support Hours


Support is available from 8am to 5pm AWST on Western Australian business days

Number of support requests

Unlimited for all Members/Subscribers


Call duration

Limited to 15 minutes 

Response time


We endeavour to respond to all support requests within 24-48 business hours (see Support Hours above)



All paid Agrimaster Members/Subscribers are able to request support – your Membership/Subscription needs to be valid and current to request Support

Computer technicians are able to contact us on your behalf with regards to setting up Agrimaster/Wage Easy/Wagemaster on your PC/laptop

Other third parties are not entitled to contact us on your behalf

What our support will cover

  • Product installation & upgrades/upgrade
  • Product errors & bugs
  • Integration issue with third party links to Ag/WM
  • We do not have how-to content, or the existing content on our Help Centre does not fully cover the task
  • Providing information on what the products offer you, what it can do

What our support will not cover


  • Accounting or tax advice
  • Terminal server issues
  • Hardware or operating system environment issues (e.g. Windows error)
  • Issues with your service providers (e.g. Internet issues)
  • Teaching you how to use your computer
  • Training services: Providing step-by-step instructions on how to use the product when the Help Centre has instructional content available
  • Consultation services
    • Assistance to complete files set up (applies to customers who have chosen to complete their own file setup)
    • Providing tailored how-to instructions with using the product specific to your own business workflow
    • Fixing and finding errors due to incorrect data entry
    • Issues arising from not using the product as designed or intended

How to log a support request

The Agrimaster Customer Service Helpdesk is a quick and efficient way of getting you the support that you need. As a current Member/Subscriber you can request help via several contact options dedicated to providing you with effective and efficient support.

You may request support as follows:-

  1. Search the Help Centre pages on our website
  2. Start an Online Chat with one of our friendly Customer Service Team members
  3. Submit a request

Regardless of which method you choose, a support request 'ticket' is created and all tickets are placed in the one queue and dealt with in sequence.

Although Online Chat will also generate a similar ticket, you have the opportunity to chat live and ask a Customer Service Team member questions. 

When a support request is submitted you will receive an email acknowledging that a support 'ticket' has been created and placed in the queue. 

How do I work seamlessly with the Customer Service Team?

We all need assistance at some time with a problem/issue. Here are a few tips to help you prepare before you contact support:

  • Find your User Number before you log a support request
  • Provide a detailed description of the problem when logging the request
  • Write down any error messages displayed and provide screenshots where possible.
  • If possible, provide the Agrimaster programme version number
  • Record the circumstance of the situation when the problem occurred – this helps the Customer Service Team understand the situation to assist resolve the problem
  • Providing this information assists the Customer Service Team to look into the problem and service your request efficiently
  • There is no such thing as a silly question - ask as many questions as you need to resolve your issue
  • Our Customer Service Team will also ask you questions that you may feel are not relevant to fixing the issue, however, please be patient as we only have your interests in mind

Support lines are not an avenue for training

Customer Service Team will respond to your requests for assistance but they will not provide you with training as part of the support request. This is to alleviate unnecessarily lengthy support calls, which cause delays for other Members/Subscribers with pending support requests

If we believe that your support request means that you require training, you will be referred to how-to videos and help notes on the Agrimaster Help Centre.

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