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Termination and Refund Policy

Please read the following carefully to ensure you, the Client, are fully aware of your rights under the policy and our obligations to you in regards to your Subscription/Membership

  1. The Client may terminate the Licence by giving the Licensor, Master Group (Aust.) Pty Ltd,  30 days' notice in writing of its decision to terminate the Licence. If the Client does not adhere to this, they will not be entitled to any refund of the Licence Fee and Subscription or Membership Fee or any part thereof.
  2. If a Client has been overcharged, the full amount paid will be refunded and the correct amount will be recharged.
  3. If a Client provides written notice to cancel a Subscription/Membership over 30 days prior to the renewal date and Mastergroup fails to cancel the subscription then a full refund will be issued.
  4. If a client provides Mastergroup with a cancellation notice less than 30 days prior to the renewal date, no refund will be issued.
  5. If a Client has been charged the incorrect amount for a subscription and the price is higher than the amount charged, the incorrect amount will be refunded and the correct amount will be recharged.
  6. All refunds will be processed within 7 business days
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